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How Can Artificial Intelligence (AI) Be Utilized to Help Businesses?

Artificial Intelligence (AI) is being used more frequently across all types of businesses nationwide in a variety of ways. In this blog, we’ll describe how AI can offer numerous benefits to large and small businesses, helping them improve efficiency, reduce costs, enhance customer experiences, and make more informed decisions through a variety of tools. 

Here are a few of the ways in which AI can assist small businesses:

Chatbots: Many websites that offer services or goods have recently started using AI powered chatbots to provide 24/7 customer support, answer basic, frequently asked questions, and handle routine inquiries, saving time and resources. An example is our 99 Calls’ company website, https://99calls. In the bottom right corner of the website, you’ll see this:

In this example, you’re prompted to answer a few questions, to help us determine how best to help.  Other businesses like to manage a live chatbot that serves as an interactive bot that’ll answer the most frequently asked questions. 

Data Analysis: AI powered tools such as Statistical Analysis Systems (SAS) can analyze previously collected data to predict future trends, helping businesses make informed decisions about inventory, sales, and marketing strategies. An example of this would be when a retail company implements AI to predict future sales trends based on historical data on sales, customer behavior, pricing, and marketing campaigns. The AI algorithms forecast upcoming sales patterns for specific products and time periods. This helps the company optimize inventory, plan marketing strategies, and make data-driven decisions to increase sales and profitability.

Workflow Automation: Small businesses can use AI to automate repetitive tasks such as data entry, invoicing, sending routine emails, and appointment scheduling, freeing up employees to focus on more strategic work. An example of this is the customer onboarding process. When a business signs a customer up for a service, AI-powered software can be set to automatically generate and send personalized welcome emails or emails laying out the next steps. This automation streamlines the onboarding process, reducing manual administrative tasks, and ensuring a consistent and efficient experience for new clients.

Marketing | Advertising | Search Engine Optimization (SEO): AI tools can help small businesses in marketing and SEO through keyword analysis, performance tracking, and content recommendations. Through tools like Google Search Console and Google Analytics, AI can analyze large amounts of data to identify relevant keywords for your industry, recommend content topics based on the keyword, and generate content based on the target keywords. AI can also analyze the existing content to ensure keywords are being used appropriately and effectively for SEO purposes. From Google Search Console, AI can process data to track impressions, clicks, and click-through rates for specific keywords or pages. From Google Analytics, AI can be used to identify patterns and trends to determine which pages are performing well.

Content Generation: Through Open AI-powered tools, content such as Google and Facebook Ad campaigns, social media posts, blogs, and email marketing, and logo design can be easily created, or at least initiated, saving time and maintaining a consistent online presence to enhance your SEO. 

  • ChatGPT / Bard / Jasper / Caktus AI

These four tools are designed to help with generating human-like content, ChatGPT being the most prevalent, and advanced because of its conversational manner. You can learn more about how it can be in SEO from this blog previously written, https://blog.99calls.com/2023/02/07/how-chatgpt-can-enhance-your-seo/

  • DALL-E

This tool specializes in generating images from textual descriptions. For example, it can be used to create a logo for a business based on a description provided by the user.

Lead Vetting: AI-powered Natural Language Processing (NLP) software, can be used to screen all the qualified leads from various sources, reducing the mundane task of manually screening all the leads.  

E-commerce Optimization: AI-driven recommendation systems can boost e-commerce sales by suggesting relevant products to customers. An example of this would be an online retailer such as Amazon. The AI system analyzes customer browsing and purchase history, as well as real-time data on website traffic and user behavior. Using this information, it generates personalized product recommendations for each visitor, such as suggesting clothing items that complement their recent purchases or browsing history. Additionally, the AI system dynamically adjusts pricing based on factors like demand, competitor pricing, and inventory levels to maximize sales and profits. This AI-driven e-commerce optimization strategy enhances the shopping experience, increases customer engagement, and ultimately boosts sales revenue for the online store.

Human Resources / Recruitment: AI tools such as Applicant Tracking Systems (ATS) can help screen and shortlist job applicants, saving time in the hiring process. When job applications are submitted, the AI tool automatically scans and evaluates resumes, identifying candidates whose qualifications closely match the job requirements. It then conducts initial candidate screenings through video interviews, assessing factors like communication skills and cultural fit. This AI-driven recruitment process significantly reduces the time and effort required for initial candidate screening, allowing HR teams to focus on interviewing and selecting the best-fit candidates.


While AI can offer numerous advantages to businesses, it’s important to carefully assess your business’s specific needs and capabilities before implementing AI solutions. Start with small, manageable projects, and gradually expand your AI usage as you become more comfortable with the technology and its impact on your business operations.

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